NEW ERA - ALWAYS ON SIDE

At New Era, we know what makes the perfect headwear. We have been doing so since 1920, when Ehrhardt Koch recreated the headwear fashion space and founded New Era Cap Company in Buffalo, New York. Throughout the years, New Era has dominated the baseball cap industry, supplying headwear to baseball teams since 1934 and going on to become the official on field headwear provider for the MLB. It was in this era that the iconic 59 FIFTY fitted baseball cap was created. New Era now has licenses for a range of sports, teams, and leagues.

Shipping & Return Policy

For all confirmed orders, the order will be dispatched within 2 to 3 business days. The delivery timeline may vary depending on the time required by courier partner and remote areas may experience a longer delivery timeline

Once an order has been shipped from our store or warehouse, it cannot be cancelled.

If you wish to still proceed with cancellation, you may refuse to accept the delivery when the courier partner arrives. If you accept the delivery but are not satisfied with your order upon delivery, you can raise a return request through our return process.

Return Policy

Returns are accepted within 3 days of receipt, provided the items are unused and undamaged

Items available for returns (and refunds) must be unused, intact, and in their original packaging (labels, tags, boxes, plastic wrap)

Returns Process

Go to: https://neweracap.in/apps/return_prime
Enter your order number and email/phone
Select the order from the list of orders and click on “Return”
Select your reason from the given list
Upload images and/or videos of the product from all angles (4-5 images recommended)
Ensure that the product tags are intact
Select the preferred refund mode
Verify your address and proceed to return

Refunds will be processed as follows:

COD (Cash on Delivery) refunds take 5 to 7 business days to reflect in your bank account after the refund is initiated.
Prepaid refunds take 5 to 7 business days, depending on your bank partner processing time, after the refund is initiated.
Please note that New Era only initiates a refund after the returned product has been received and the condition check has been accepted. Items that fail the condition check will not be eligible for a refund or return.
The timeline for initiation of the refund may vary depending on the time required by the courier partner to return to the New Era delivery centre.
Refund or replacement request must be accompanied by a valid proof of purchase (ex: Order ID, receipt)
New Era reserves the right to decline returns or refunds if the policy conditions are not met.
For any queries, customers can reach out to (customercare@neweracap.in)