Shipping & Return Policy
For all confirmed orders, the order will be dispatched within 2 to 3 business days. The delivery timeline may vary depending on the time required by courier partner and remote areas may experience a longer delivery timeline
Once an order has been shipped from our store or warehouse, it cannot be cancelled.
If you wish to still proceed with cancellation, you may refuse to accept the delivery when the courier partner arrives. If you accept the delivery but are not satisfied with your order upon delivery, you can raise a return request through our return process.
Return Policy
Returns are accepted within 2 days of receipt, provided the items are unused and undamaged
Items available for returns (and refunds) must be unused, intact, and in their original packaging (labels, tags, boxes, plastic wrap)
Returns Process
- Go to: https://neweracap.in/apps/return_prime
- Enter your order number and email/phone
- Select the order from the list of orders and click on “Return”
- Select your reason from the given list
- Upload images and/or videos of the product from all angles (4-5 images recommended)
- Ensure that the product tags are intact
- Select the preferred refund mode
- Verify your address and proceed to return
Refunds will be processed as follows:
- Prepaid refunds take 5 to 7 business days, depending on your bank partner processing time, after the refund is initiated.
- Please note that New Era only initiates a refund after the returned product has been received and the condition check has been accepted. Items that fail the condition check will not be eligible for a refund or return.
- The timeline for initiation of the refund may vary depending on the time required by the courier partner to return to the New Era delivery centre.
- New Era reserves the right to decline returns or refunds if the policy conditions are not met.
- For any queries, customers can reach out to (customercare@neweracap.in)